Customer Success Engineer Internship in Gurgaon at Paxcom

Paxcom is hiring for the role of Customer Success Engineer!

Responsibilities of the Candidate:

• Acting as a trusted advisor to our customers in various engagements, ranging from technical development and product support to business analysis.
• Serving as a subject matter expert for broad and complex technical issues by providing first-call resolution by phone and email.
• Designing, writing, and enhancing tools for both internal and external facing users.
• Training customers on best practice usage of the platform.
• Using your knowledge and insight into customers’ needs to assist other teams in better servicing our clients while enhancing the platform.
• Promoting and enhancing self-serve offerings for our customers.
• Contributing to team improvement by identifying process and technical gaps.
• Maintaining a high level of customer satisfaction, measured through surveys and feedback.

Requirements:

• B.S. Degree in Computer Science or Engineering from a leading University
• Should be comfortable with 24*7*365 support role
• Proficiency with the web stack and web services applications
• Working understanding of relational and no-SQL database concepts
• Basic understanding of object oriented programming and scripting
• Excellent troubleshooting and analytical skills to determine the root cause of issues
• Exceptional verbal and written communication in articulating problems and solutions to both technical and non-technical audiences