Customer Success Consultant Job in Kolkata at MTAP Technologies

MTAP Tech is hiring for the role of Customer Success Consultant

Responsibilities of the Candidate:

• Be responsible for the implementation and support for the Safetrax tool for large corporates and fleet partners.
• Act as the single point contact for all client queries.
• Serve as a primary point of contact for client satisfaction and act as the liaison between the clients, sales, and other functional groups.
• Manage the entire show of account management and supporting clients.
• Own the long-term as well as the short-term growth strategy of the account(s).
• Participate in internal planning activities to develop schedules and align resources for projects and support activities.
• Showcase a consulting mindset by acting as a solution provider rather than an order taker.
• Find opportunities to bring in automation/orchestration in order to enhance client service experience.
• Respond to queries from potential and existing customers, communicate Safetrax’s value proposition, and negotiate deals successfully.
• Understand client needs and address them within defined TAT.

Requirements:

• Bachelor’s degree and demonstrated prior account/service Management experience.
• Information technology experience
• Strong written and oral communication skills.
• Strong Microsoft Office skills (Excel, PowerPoint )
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment
• Understand technical risks and supportability parameters
• Strong decision-making skills.
• The ability to analyze, think innovatively, adapt and drive new best practices.
• The ability to farm the account through relationship management.