Customer Success Associate - SSP (Sell Side Platform) Job in Bangalore at InMobi

InMobi is hiring for the role of Customer Success Associate  - SSP (Sell Side Platform)!

Responsibilities of the Candidate:

• Own day-to-day relationships, account management, optimization, reports, etc. for top strategic publisher accounts
• Be an in-house expert in identifying high-potential accounts and have a plan to scale them
• Develop these relationships, and work to create and capture new opportunities for and from these publishers
• Work in conjunction with Cross-Functional ad-sales and delivery teams to help scale revenues for publisher accounts
• Work cross-functionally to meet publisher needs; convey core publisher needs to internal teams (product, demand, etc)
• Be the customer champion to the internal teams driving for outcomes on behalf of the customer 
• Provide support/ inputs to the business development team during key publisher pitches (e.g., publisher revenue forecasts, product solutions)
• Procure any required collateral from customer teams for any ad-sales pitches (case studies, media kits, demographic split of users, daily active user count, etc.    

Requirements:

• Proven track record for developing strong customer relationships, and ability to work cross functionally across various internal teams. 
• 3-5 years of experience in customer success, account management, or a related role, preferably within the digital advertising or technology industry. 
• Strong understanding of SMB dynamics and challenges.  
• Analytical mindset with the ability to interpret data and provide actionable insights. 
• Proven ability to identify, scale, and manage small-scale accounts with high growth potential.
• Self-starter, seeking a new professional challenge and a role with enormous growth potential. 
• Comfortable with ambiguity and decision-making in the absence of perfect information 
• MBA is preferred, but not necessary.