Customer Success Associate, Noida Job in Noida at Fynd

Fynd is hiring for the role of Customer Success Associate!

Responsibilities of the Candidate:

• Develop trust relationships with a portfolio of clients.
• Acquire a thorough understanding of Store’s (Brand’s) needs and requirements.
• Expand the relationships with existing Brands by continuously proposing solutions that meet their objectives.
• Ensure the correct services are delivered and in a timely manner.
• Serve as the link of communication between Brand/Stores and internal teams.
• Communicate via phone and email to assist customers on product adoption and expansion.
• Resolve any issues and problems faced by Store Teams and deal with complaints to maintain trust.
• Prepare regular reports of progress and forecasts for internal and external Teams.
• Act as the voice of the Stores/Brand internally; as the steward of the ki customer relationship, work cross-functionally with Operations, Product, and Engineering to ensure a consistent and strong customer message is embedded in processes.
• Achieve / exceed target KPIs including : Sales%, Orders %, monthly Application usage, and Non Performing Stores.
• Help customers derive best value from our Application by assisting them with successful Order/Delivery Process.
• Deliver effective training on the product capabilities to Customers and Partners
• Work with Product Delivery Team for implementations and customisation requests.
• Engage with customers consistently and effectively demonstrate and communicate throughout the customer lifecycle.
• Update Product related Best Practices and FAQs periodically
• Synthesize customer feedback and quarterback experiences with internal teams on behalf of the customer

Requirements:

• Strong operational discipline with an analytical and process-oriented mindset. You are a people person that understands technology, with strong business acumen.
• Ability to prioritize in complex, fast-paced environment.
• Being friendly and Open in Nature.
• Should have patience and maintain his cool in difficult situation.
• Emphatic and helpful towards customer .
• Data Driven to understand the Customer and his needs .
• Team Player
• Expertise In the Subject Matter (FS).
• Be a trusted Consultant for the customer.
• Experience: 2-4 years