Customer Success Associate – Graduate Program Job at Pricelab
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Customer Success Associate – Graduate Program
Pricelab
Full Time Job
Not Disclosed
0-1 years
Posted 30+ days ago
Location
- Work From Home
- Work from Home
Skills Required
- Customer Support
- SQL
- Microsoft Excel
- MS Office Powerpoint
About this Job
Pricelabs is hiring for the role of Customer Success Associate – Graduate Program!
Responsibilities of the Candidate :
- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthroughs and providing resolutions to customers' queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls.
- Finding ways to go above & beyond to help customers
- Empathy, and patience.
- Curiosity and a problem-solving mindset.
- Previous experience at a start-up or in a customer support role.
- Strong analytical background - our product is very math and numbers-heavy!
- Solid verbal, written, presentation, and interpersonal communication skills
- Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
- Experience working with Zohodesk or other support/service software
Eligible Degrees
+95 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Pricelab
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