Customer Success Associate Job in Jaipur at Axestrack Software Solutions

Key Responsibilities:

• Work as a face of the company for assigned clients and managing all the aspects of those clients.
• Collaborate internally with respective teams to get the job done and deliver it to client.
• Collaborate and communicate with customer’s key stakeholders and manage their expectations.
• Capture client’s needs and be able to articulate in clarifying ambiguities and assertive in putting company’s view point as well.
• Identify new areas of opportunities and engagement for growth and provide key inputs to the sales team.
• Nurture a healthy connection with client stakeholders and get the strategic insights of the competitive threats.
• Work as a Subject Matter Expert in products and services being offered to the clients. Should be able to identify training needs and fulfil such needs while liaising with internal stakeholders.
• Ensure clients embrace and understand the business value from the product and services being delivered to them. Be an agent to bring customer delight in all dealings.
• Liaise with internal teams to create a near- and long-term account success plan, maximizing product utilization and adoption while delivering on business objectives of growth, retention and repeat business.
• Be on toes to identify areas for optimization, improvement and maturity while continuously evaluating and analyzing client’s business practices and evolve with their organization structure.
• Work and analyze large data sets on daily basis and provide required insights to the clients.
• Manage the escalations from the clients and be able to adapt to the situation in hand without being panicky. Be able to lead and sail through situations almost independently.

Essential Skills & Qualifications:

• Graduate from good college (B.Tech is preferred) with a minimum of 3+ years of experience or an MBA with 1+ year experience in a client facing role.
• Should have an account management experience in client-facing roles (candidates with Telematics or B2B SAAS background would be given preference)
• Should be good in spoken and written business English and have good presentation skills.
• Problem-solving mind set: Willingness and ability to get to the depth of a problem.
• Thrives in a fast-faced collaborative environment.
• Should have good analytical skills and good understanding of MS Excel.
• Should be comfortable in traveling as and when required, and should be flexible working from client’s office.

The platform built up by a passionate team of IIT, IIM and Stanford alumni, manages more than 110,000+ commercial vehicles and has helped customers get clear visibility into their fleet/logistics operations.