Customer Success Associate Job in Gurgaon at Integral Ad Science

Integral Ad Science is hiring for the role of - Customer Success Associate!

Responsibilities of the Candidate:

• Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
• Build a solid understanding of all IAS products and processes
• Manage a dynamic, high-volume list of clients
• Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services
• Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
• Prepare regular reporting and data analysis of client activity
• Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
• Attend external meetings and present to clients
• Create process and methodology documentation
• Develop client relationships to incorporate a deep understanding of client goals
• Communicate client needs and act as an internal advocate for owned clients adhere to IAS values at all times. 

Requirements :

• 1+ years experience in customer facing roles. Ad Tech, agency or brand experience preferred
• Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendation
• Understanding of online advertising and marketing industry
• Ability to learn quickly and grasp different processes and systems
• Enthusiasm to work in a fast-paced and demanding environment
• Ability to prepare clear and concise client-ready documents
• Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
• Ability to work independently as well as part of a team
• Fluency with Microsoft PowerPoint, Word, Excel.