Customer Success Associate Job in Chandigarh at Relinns Technologies

Relinns is hiring for the role of Customer Success Associate!

Responsibilities of the Candidate:

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their business needs and objectives
• Proactively engage with clients to ensure they are maximizing the value of our products and services.
• Provide product demonstrations, training, and onboarding support to clients.
• Identify opportunities for upselling and cross-selling based on client needs and goals.
• Collaborate with internal teams to address client issues and concerns in a timely manner.
• Monitor client usage and performance metrics to identify areas for improvement and make recommendations.
• Conduct regular business reviews and present reports to clients on their progress and achievements.
• Act as a trusted advisor to clients, offering strategic guidance and best practices.
• Stay updated on industry trends and developments to provide relevant insights and recommendations to clients.
• Foster a culture of customer success within the company and contribute to the overall improvement of our customer success processes and strategies.
• Conduct research to identify new business opportunities and stay updated on industry trends.
• Visiting potential prospects in person to provide demonstrations of our products and services.
• Onboard new partners and ensure their successful integration with our products and service.
• Cultivate long-term relationships with partners and customers and maximize sales opportunities.
• Meet departmental goals and achieve key performance indicators (KPIs).
• Assist with other duties as assigned to support the overall success of the team.

Requirements:

• Bachelor's degree in business, marketing, or a related field.
• Proven experience in a customer success or account management role, preferably in the it sector.
• Strong interpersonal and communication skills, with the ability to build rapport and effectively engage with clients.
• Excellent problem-solving and analytical skills, with a data-driven approach to decision-making.
• Ability to manage multiple clients and projects simultaneously, while maintaining a high attention to detail.
• Self-motivated and proactive, with a passion for delivering exceptional customer experiences.
• Familiarity with CRM software and customer success tools is a plus.
• Ability to thrive in a fast-paced and high-pressure environment.
• Demonstrated eagerness to learn, grow, and contribute to the team's success.
• Availability for full-time in-office work.