Customer Success Associate Job in Bengaluru at Almabase

Almabase is hiring for the role of Customer Success Associate!

Responsibilities of the Candidate:

• Take complete ownership of the customer’s issue
• Understand the customers' needs and provide resolutions using specific product features
• Respond to the customer, you're expected to be proactive (anticipating what can be asked and providing suggestions) and reactive (answering what the customer has asked for)
• Analyze the technical issues reported by the customer and collaborate with the engineers to provide a resolution
• Gather information from the customer about the features requested and communicate the information with the product team
• Follow the set SOP to handle support requests diligently
• Resolve complex issues/queries for customers and implementing resolutions within set KPIs and SLAs (extremely critical)
• Collaborate with the product team to suggest finer workflows or changes within the product that enhance customer experience with using the product
• Consult optimum next steps that help the customer reap the maximum benefits from the product
• Check in and follow up with the customer regularly until the issue is resolved
• Assist the Customer Success Manager with customer requirements, queries, or issues to improve the customer experience

Requirements:

• 1 to 2 years of experience with second-to-none customer service experience.
• Self-driven, self-motivated, and well-prepared to thrive and scale your career in a fast-growing startup.
• Pay attention to the details and stay focused; nothing falls through the cracks on your watch.
• Excellent in your writing skills when responding to customers. Very precise and well-articulated.
• Problem-solving is second nature to you. You love taking on difficult challenges and finding creative solutions.
• Volunteer for new challenges and take ownership of them to make a difference.
• Fast in learning and understanding SaaS (technical) products like Almabase.
• Comfortable learning and using tools like Google Suite, Asana, Slack, Loom, Notion, etc.