Customer Success Associate Job in Bangalore at Rigi

Rigi is hiring for the role of Customer Success Associate!

Responsibilities of the Candidate:

• Take full ownership of the client onboarding process, guiding users and content creators through a seamless and informative experience.
• Develop a deep understanding of our platform's offerings, features, and capabilities, enabling you to provide expert guidance to our customers.
• Educate customers on best practices for utilizing our platform to maximize their monetization potential and community growth.
• Build and maintain strong, long-lasting relationships with customers, ensuring their needs and expectations are met.
• Identify and address customer concerns, providing effective solutions promptly.
• Gather valuable feedback from customers and relay it to our product development team to help shape the future of our platform.
• Maintain clear and organized records of customer requirements and feedback for future reference.

Requirements:

• Minimum 1 year of proven experience in a customer success or client-facing role
• Prior experience in SAAS companies is a must
• Exceptional communication skills, both written and verbal
• Strong problem-solving abilities with a customer-focused mindset
• Technical proficiency in G Suite and ability to quickly learn and navigate software tools
• Detail-oriented and highly organized, capable of managing multiple customer relationships simultaneously
• Empathetic and patient, with the ability to handle customer inquiries and issues effectively
• Proactive and self-motivated, with a commitment to delivering outstanding customer service