Customer Success Associate Job in Gurgaon at Infosec ventures

Infosec Ventures is hiring for the role of Customer Success Associate!

Responsibilities of the Candidate:

• Understand client business issues, operating business rules, data and standard operating procedures
• Incorporate process changes in response to evolving business needs
• Operate business processes for clients on a periodic basis, including: configuring business rules, synthesizing data and performing quality checks
• Apply quality assurance best practices
• Develop a strong understanding of processes, data, tools & technology to effectively articulate and discuss project updates/next steps with clients
• Understand, analyze and provide descriptive answers to client queries resulting from deliverables or business questions
• Assist in Marketing Operations for Content Development, Email Campaigns and Analyzing traffic using Google Analytics
• Assist in making Quantitative and Qualitative Research Reports, both for internal and external purposes

Requirements:

• Candidates having exposure to the Cybersecurity industry will be preferred
• Past experience in working with Advanced Excel and in making powerful presentations will be a plus
• We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required
• Any bachelor's or master's degree in Engineering, Operations Management/Research, MIS, Management
• Science, Applied Mathematics, Statistics or Econometrics will be entertained