Customer Specialist Job in Chennai at Citi

Citi is hiring for the role of Customer Specialist 4!

Responsibilities of the Candidate:

• Respond to inbound client inquiries and assist with specific service related requests and concerns
• Provide solutions to client issues through the usage of all available resources under limited supervision
• Identify problem areas and remove obstacles to retain Citi clients
• Provide assistance with the delivery of a wide range of products and services to Citi clients as required
• Complete assigned tasks in an accurate and timely manner
• Consistently achieve individual and team performance targets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements:

• 1-3 years experience in a related role
• Proficient in Microsoft Office
• Effective verbal and written communication skills
• Sales experience
• Excellent influencing and relationship management skills
• Proven ability to work under limited supervision and seek out advancement opportunities
• Excellent technical and data entry skills, including ulilizing a 10-key touchpad
• Proven ability to creatively solve problems