Customer Solutions Agent Job in Bangalore at PayPal

PayPal is hiring for the role of Customer Solutions Agent!

Responsibilities of the Candidate:

• Answer phone calls and emails from customers and work to resolve their queries in real-time or work with the most relevant PayPal department so it can be dealt with appropriately (90%)
• Proactively recommend and educate the customer about the features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities (5%)
• Provide consistent feedback regarding overall customer satisfaction, tools, and processes (5%)

Requirements:

• 1+ years of International Email/Chat/Voice Process experience
• BA/BS/BCom degree or educational equivalent
• Strong working knowledge of external systems, PC-based internet, and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
• Strong written (email) communication utilizing proper grammar and punctuation
• Ability to work independently while making sound business decisions on case information
• Well-developed sense of urgency and follow-through
• Ability to multitask multiple systems, screens, and tasks during customer contacts
• Time Management and Adherence to schedules
• Ability to learn and adapt to new software technologies
• Willingness to work hard and have fun doing it