Customer Solution Center Representative Job in Bengaluru at HP Inc.

HP Inc. is hiring for the role of Customer Solution Center Representative!

Responsibilities of the Candidate:

• Resolves simple technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems.
• Addresses internal or external business and end user issues via telephone and electronic support channels, offering solutions and guidance.
• Articulates case summaries, resolutions, and contributes to the Knowledge Management System (KMS) through both written and verbal communication.
• Guides customers proactively to mitigate the occurrence of problems, while also representing the organization through activities such as customer visits, participation in industry conferences/trade shows, and vendor meetings.
• Utilizes relevant frameworks to implement solutions and contribute towards technical excellence.
• Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively.
• Collaborates with team members as needed to meet internal or external business and end user Service Level Agreement (SLA) demands.
• Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
• Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.

Requirements:

• Four-year Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.