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Customer/Software Support Engineer Job in Ahemdabad at Infomize Technologies

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Customer/Software Support Engineer

Infomize Technologies

  Full Time Job

  2L-7L per annum

  1-2 years

  Posted  30+ days ago

Location
  • Work From Home
  • Ahemdabad
Skills Required
  • IT Management
  • Technical & Customer Support
  • Customer Relationship Management
  • Communication Skills
  • Technical Support
  • Technical documentation
  • Problem Solving
  • Client Relations
  • Client Relationship Management
  • Client Onboarding
About this Job

Roles & Responsibilities

  • Responsible for good customer handling
  • Troubleshooting and problem solving on Customers requests via our ticket system and/or mail/chat
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales, and Marketing teams

Requirement

  • Flexible approach and focus on finding solutions to problems
  • Experience as a Technical/Customer Support Specialist role
  • Familiarity with the IT/Software industry is a plus especially accounting or ERP systems
  • Experience using help desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Possess technical skills - MVC.NET, C#, SQL Server, etc.
  • BSC/BE(IT/EC/CE)/BCA degree in Information Technology, Computer Science, or relevant diploma

Note:

Work From office.

Who can apply
Work Experience: 1-2 years
Eligible Graduation Years: 2017, 2018, 2019
Min. Percentage: 40
Documents Required

1. Resume

2. Cover Letter

3. ID Proof (e.g. Aadhar Card, PAN Card, etc.)

Job Round

Round 1 :

Round 2 :

Round 3 :

About Infomize Technologies
We create experiences that transform brands, grow businesses and make people’s lives better. We believe that technology solutions when implemented for any business can bring about a radical change in the way things work, resulting in greater productivity, efficiency or reaching out to a wider set of customers or staying at the forefront of the competition. Our technical consultants come with years of experience in web technologies, mobile development, enterprise application development and digital marketing. We extend exceptional services and deliver successful solutions to a diverse set of industry verticals at highly affordable rates.
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