Customer Services Representative Job in Bengaluru at COATS

Coats is hiring for the role of Customer Services Representative! 

Responsibilities of the Candidate:

• The purpose of this role is to provide one stop/single point of contact for customers across the country/cluster while proactively servicing, building strong customer relationship and supporting as well as promoting digital solutions/channels and marketing campaigns to improve overall service, customer experience and satisfaction and grow sales   
• This role is also responsible for supporting customers by managing their orders, queries, concerns and complaints in an efficient, accurate and empathetic manner in line with our established policies, process, best practices and technology.
• Promoting, up-selling and cross-selling of Coats products and services is also a key responsibility of this role.  

Requirements:

• Previous experience in customer service is preferred 
• Be customer-focused and target-oriented
• Good communication, collaboration, interpersonal and influential skills
•  A proactive and ‘can do’/problem solving approach
• Capable of working in a competitive, demanding and time-critical environment 
• roven ability to follow up thoroughly and in detail
• Ability to handle customers with empathy and confidence and understand customer needs & pain points (SPICQRS)
• Strong growth mindset to learn new knowledge and skills to strive to be a world-class customer service team