Customer Services Agent Job in Ahmedabad at Qatar Airways

Qatar Airways is hiring for the role of  Customer Services Agent!

Responsibilities of the Candidate:

• Respond professionally to customer calls and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
• Receive in-bound calls from customers in order to provide information/ updates as and when required.
• Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.
• Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.
• Process refunds

Requirements:

• High School Qualification with 2 years of relevant experience in Airline reservation and ticketing, Airport check-ins, Contact/ call centre.
• Relevant experience in GDS System (Amadeus) is essential. Having IATA or Airline Basic Tariff course certification can be consider.
• Computer Literate ideally with previous knowledge of contact centre/ reservation and ticketing systems.
• Good typing skills.
• Excellent written and spoken English.
• Display active listening skills
• Efficient in managing call from a high-volume and fast-paced environment.
• Strong comprehension and articulate.
• Interactive, customer service oriented with warm, cheerful and expressive personality.
• Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
• Polite, reliable, knowledgeable and able to adapt to changing requirements.
• Open to new learnings and flexible to adapt to new concepts and system.
• Able to perform under pressure.
• Flexible to work on shifts.