Customer Service - Voice Process Job in Gurgaon at Genpact

Responsibilities

• Respond to customer queries and customer& concern
• Making outbound calls to Customers and Employers 
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and bring up product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

Qualifications:

• Graduate (Any Discipline)
• Fresher or exp(0 to 4 years)
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach 
• Excellent proficiency with written English and with neutral English accent and Hindi .
• You should be able to work on a flexible schedule (including weekend shift)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.