Customer Service Team Leader Job in Bangalore at Thermofisher

Thermo Fisher is hiring for the role of Customer Service Team Leader!

Responsibilities of the Candidate:

• Ensure the success of daily team operations. 
• Communicate cross-functionally with Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing, and Quality Systems as required. 
• Meet key performance metrics for Customer Services. 
• Support key Customer Care strategies to drive customer loyalty and improve CAS scores. 
• Provide guidance to Sales to enhance the customer experience. 
• Participate in key projects supporting local and corporate initiatives. 
• Identify and implement key improvement opportunities, such as system enhancements, processes, and tools. 
• Manage customer-related data within ERP systems. 
• Train and present to other teams on relevant customer care tools, initiatives, and strategies. 
• Support and drive order entry automation projects and complaint reduction initiatives. 
• Stabilize the Order Teams to reduce attrition rates and boost team seniority through effective coaching and mentoring
• Requirements:
• Proven experience as a team leader, preferably in a customer care or shared services environment. 
• Experience with Oracle or SAP, and in order management. 
• Strong results focus and attention to detail. 
• Demonstrated ability with systems including Outlook, PowerPoint, and Excel. 
• Good organizational skills and the ability to use initiative and collaborate within a team. 
• Ability to handle confidential and/or proprietary information. 
• Excellent analytical, presentation, written, and oral communication skills. 
• Demonstrated skills in people management and development. 
• Experience in supporting projects and interfacing effectively with internal and external customers. 
• Bachelor’s degree from a four-year college or university or equivalent work experience.