Customer Service Support Advisor Job in Kolkata at BT Group

BT Group is hiring for the role of  Customer Service Support Advisor!

Responsibilities of the Candidate:

• Assists in the implementation of specific Customer Service management plans under supervision.
• Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
• Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
• Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
• Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.

Requirements:

• Billing
• Communication
• Complaint Management
• Continuous Improvement
• Customer Relationship Management
• Decision Making
• Escalation Management
• Growth Mindset
• Inclusive Leadership
• Information Management
• Issue Resolution
• Problem Solving
• Requirements Analysis
• Stakeholder Management
• Technical Support
• Time Management