Customer Service Supervisor Job in North Goa at TATA SIA Airlines Limited

Tata Airlines SIA Airlines Ltd. is hiring for the role of Customer Service Supervisor!

Responsibilities of the Candidate:

• Present MHB, NPS, customer complaints and compliments to Station Managers & Head GS, Hub Ops
• Maintain a 24-48-hour TAT for all the email correspondence including the CR emails
• Track employee attendance and maintaining a records as per labour law and preparation of payroll inputs as per company standards
• Coordinate and follow-ups with various departments and internal / external agencies for a smooth functioning and flow for any ad hoc requirement at stations
• Compile the various reports according to station requirements
• Coordinate with relevant stake holder to order, dispatch stationary at airports within time limit
• Look after the various issues at the Airports and dealing with the agencies that are involved with the Issues and corresponding with them on a one-to-one basis to resolve the issue amicably or escalate

Requirements:

• Self-starter and should be able to do multi-tasking
• Should possess organizational & time management skills
• Excellent written and oral communication skills
• Must have excellent command over MS Word, MS PowerPoint, and MS Excel (Look Ups, Pivot Table)
• Preferably 3-5 years of Aviation/ Hospitality Industry experience
• Must be at a level of Sr. Executive (1B) or 1 level lower than the position
• Minimum tenure in the current role and level 18 months as on date of release of IJP and must have attained minimum performance rating of GP3 in the last appraisal
• Must be "confirmed'' in service