Customer Service Specialist - Voice Job in Noida at Axis Bank

Axis Bank is hiring for the role of Customer Service Specialist - Voice!

Responsibilities of the candidate:

• Effectively resolving customer queries or complaints at the first instance with excellent customer satisfaction scores and minimum call handling time
• Delivering service with requisite courtesy and accuracy
• Demonstrating complete ownership of customers’ queries/problems
• Adhering to product and process requirements with nil errors
• Escalating customer issues to the right internal stakeholders
• Ensuring process efficiency and effectiveness
• Complying with service and sales guidelines
• Achieving call quality targets and other key performance indicators
• Cross-selling/upselling products like loans, mortgages, priority/elite accounts, etc.

Requirements:

• Excellent written and oral communication
• Service mindset
• Enthusiastic and self-motivated
• Ability to work in a dynamic environment
• Good comprehension skills
• Team player with a positive attitude
• Knowledge about the banking industry will be an added advantage