Customer Service Specialist (Voice) Job in Noida at Axis Bank
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Customer Service Specialist (Voice)
Axis Bank
Full Time Job
Not Disclosed
2-5 years
Posted 30+ days ago
Location
- Noida
Skills Required
- Key Performance Indicator
- Mortgage Loans
- Stakeholder Management
- Sales Strategy and Management
- Communication Skills
- Time Management
About this Job
Axis Bank is hiring for the role of Customer Service Specialist (Voice)!
Responsibilities of the Candidate:
- Resolve customer queries or complaints at the first instance with excellent customer satisfaction scores and minimum call handling time
- Deliver service with requisite courtesy and accuracy
- Demonstrate complete onus to customers’ queries/problems
- Adhere to product and process requirements with nil errors
- Escalate customer issues to the right internal stakeholders
- Ensure process efficiency and effectiveness
- Comply with service and sales guidelines
- Achieve call quality targets and other key performance indicators
- Cross-sell/upsell products like loans, mortgages, priority/elite accounts, etc.
Requirements:
- Graduate or Post graduate from a recognized institution
- Excellent written and oral communication
- Service mindset
- Enthusiastic and self-motivated
- Ability to work in a dynamic environment
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Axis Bank
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