Customer Service Specialist Job in Gurgaon at Medtronic

Medtronic is hiring for the role of Customer Service Specialist!

Responsibilities of the Candidate:

• Represent the company to external and internal customers, answer product-related questions, trace lost shipments, interpret and clarify customer orders for the shipping department, take orders or registrations, and when necessary connect customers to appropriate support or field staff.
• Manage web-based ordering or registrations, confer with management regarding customer credits, return goods for credit, identify quality assurance complaints, and write price differentials on mail orders.
• Approve the allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions, and adjustments.
• Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels.

Requirements:

• Bachelors degree required
• Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience