Customer Service & Sales Specialist Internship in Gurgaon at Cars24

CARS24 is hiring for the role of Customer Service and Sales Specialist!

Responsibilities of the Candidate:

• Be the face and voice of Cars24 to our customers when speaking with them
• Go above and beyond to delight and amaze our customers, with a warm attitude, exceptional communication skills, and a highly professional demeanor so much so that they would want to tell their friends all about their experience with Cars24
• Be able to build trust with your customers by being responsive, reliable, and communicative, and proactively help resolve customer issues on the spot - no problem is too hard for you
• Liaise closely with the customer operations team to ensure the right car is prepared for delivery
• Liaise closely with the customer operations team and ensure all paperwork required to complete the sale is completed smoothly, with minimal hassle
• Be willing to learn about the different buy/sell processes in every state

Requirements:

• At least 2-3 years of customer service and sales experience in a contact center or well-known retail environment, where you also have engaged with customers over the phone, social media, email, live chat, or any other channels.
• A customer champion outlook - you take seriously the role of being the voice of the customer within the organization and nothing less than 100% satisfaction is good enough for you.
• You’re a solid team player who is revving to do something different and be a part of a team that will change how cars are bought and sold in Australia
• You’re aware of the highs and lows of start-up life and are willing to be part of our journey and take on tasks that we might need your help with
• Self-starter, autonomous - you proactively own your space and can act with minimal instruction. The tenacity and commitment to take us from start-up to scale-up.