Customer Service - Sales Internship in Surat at Tata Capital

TATA Capital is hiring for the role of Customer Service - Sales!

Responsibilities of the Candidate:

• Achieve business targets as laid down by acquiring new client relationships through multiple Digital journeys.
• Understand customer needs and cross-sell multiple products as per the requirements.
• Adhere to all policies and guidelines for updating leads as well as closures along with all the best practices that are put in place by the Business team.
• Execute all activities/campaigns as planned by the respective Digital Sales Manager.
• Display customer centricity by executing all customer interface processes within defined timelines.
• Collaborate with various internal/external teams (Contact Center, Internal Business teams, Aggregators) to ensure timely service to all customers seeking a mortgage product.
• Meet & exceed business targets in terms of profitability, optimum product mix, and quality of sourcing.
• Should prove to be the one-point contact for all financial needs of his/ her customers.
• Zero error in adherence to policies and systems as specified.
• The quality of files sourced should be as per specified guidelines.
• Forge a targeted number of client relationships within the agreed timelines.
• Meet & exceed customer acquisition targets.
• Update for all leads shared by Internal/External stakeholders.
• Meeting sales targets for HL products in the assigned territory.
• Ensurethe customer satisfaction matrix is met for all client relationships.
• MIS reporting to all concerned.
• Clear the certification examination within specified timelines.

Requirements:

• Knowledge about all financial products like Home Loans and mortgages.
• Knowledge about statutory compliance & local market procedures.
• Knowledge about legal agreement reviews, Data Uploads across SFDC, Ability to crunch large data & present the same for opportunity sizing.
• Excellent communication and presentation skills – Should be able to talk and convince both internal and external stakeholders & execute actionable on time. 
• Graduate, Masters/Postgraduate:  Optional.
• Desired Experience: Minimum 1- 2 years experience in Offline/Online Channel/Home Loan/ Affordable Housing Finance sales.