Customer Service Representative I Job in Bengaluru at Thermofisher

ThermoFisher is hiring for the role of Customer Service Representative I!

Responsibilities of the Candidate:

• Responding promptly and efficiently to customer inquiries via email 
• Resolving customer complaints and ensuring customer satisfaction 
• Processing orders, forms, applications, and requests accurately and promptly 
• Keeping records of customer interactions, transactions, comments, and complaints 
• Communicating and coordinating with internal departments to ensure customer needs are met 
• Identifying and assessing customers' needs to achieve effective solutions 
• Providing product information and recommendations to customers 
• Ensures that performance metrics / SLAs are met 
• Ensure adherence to all internal / external processes defined 

Requirements:

• A proven track record of delivering flawless customer service 
• Excellent written and verbal communication and interpersonal skills 
• Excellent problem-solving skills and a customer-centered approach 
• Ability to multitask and prioritize tasks in a fast-paced environment 
• Proficiency in using customer service software and tools 
• Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations) 
• 0 – 1 year experience 
• Flexible to work the night shift