Customer Service Representative I Job in Bangalore at Thermo Fisher Scientific

Thermo Fisher Scientific is hiring for the role of Customer Service Representative I!

Responsibilities of the Candidate:

• Perform high-end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400, and other applications used by the function
• Engage in activities to provide an enhanced customer experience
• Ensure adherence to company procedures, policies, and systems
• Ensures that performance metrics/SLAs are met 
• Adhere to the daily turnaround time for orders as per set TAT guidelines
• Ensure adherence to all internal/external processes defined  
• Proactively calls out issues that can potentially hamper the business processes       
• Solves a range of straightforward problems and analyzes possible solutions using standard procedures

Requirements:

• Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administration)
• 0-2 years’ Hands-on experience in Order Management
• Requires strong computer skills, including Microsoft Office
• Display excellent verbal and written communication and social skills
• Highly thorough and organized with excellent analytic and problem-solving abilities
• Able to multi-task, prioritize, and handle time effectively
• Customer-orientated and able to adapt/respond to different types of tasks
• Flexible to work in Night Shifts