Customer Service Representative – Apprenticeship Program Job in Hyderabad at Synchrony Financial

Synchrony Financial is hiring for the role of Customer Service Representative- Apprentice!

Responsibilities of the Candidate:

• Handle service calls from US-based customers
• Address customer queries and concerns
• Arrange necessary services for customers
• Provide product and service information
• Follow up on customer inquiries and resolve issues
• Identify, document, and report trends in customer calls to supervisors
• Propose process improvements

Requirements:

• Freshers or Experienced Candidates (0-9 months)
• Minimum Graduation in any discipline
• Customer-centric attitude
• Excellent English communication skills
• Basic computer skills
• Professional phone etiquette
• Teamwork skills
• Willingness to work rotational shifts, including night shifts
• Adaptability to change