Customer Service Representative Job in Mumbai at Sutherland Global

Sutherland Global is hiring for the role of Customer Service Representative!

Responsibilities of the Candidate:

• Responsible for answering, resolving customer issues, and upselling through phone within a growing customer base
• Identify and relate with various customer needs and scenarios
• Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
• Offer new products that will showcase a holistic package of benefits to strengthen customer branding, increase customer revenue and productivity
• Remain updated in client and industry led processes, technology applications, utilities, and products
• Utilize various client based tools and applications for customer management and servicing
• Transfer customers to appropriate departments when required
• Conduct data entry, documentation, and case management
• Work and partner with others within a team-based environment
• Achieve and maintain required metrics and goals

Requirements:

• Education Qualification - High school Diploma / Graduate any will do.
• Minimum 6 months of experience in Sales(any industry).
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to work in a team-oriented environment.