Customer Service Representative Job in Indore at Cognizant

Cognizant is hiring for the role of Customer Service Representative!

Responsibilities of the Candidate :

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Handle order entries accurately to ensure seamless processing and delivery.
• Communicate effectively with customers in English both written and spoken to ensure clarity and understanding.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Utilize customer feedback to identify areas for improvement and implement solutions.
• Maintain detailed records of customer interactions and transactions for future reference.
• Assist in developing customer service protocols to enhance efficiency and effectiveness.
• Monitor customer service metrics to ensure performance targets are met.
• Adapt to rotational shifts demonstrating flexibility and commitment to the role.
• Stay updated on product knowledge to provide accurate information to customers.
• Engage with customers in a professional manner fostering positive relationships.
• Utilize problem-solving skills to address complex customer issues.
• Contribute to the companys purpose by enhancing customer experiences and building brand loyalty.

Requirements :

• Possess strong communication skills in English both written and spoken.
• Demonstrate proficiency in customer service and order entry processes.
• Exhibit problem-solving abilities to address customer concerns effectively.
• Show adaptability to work in rotational shifts and a remote environment.
• Have a keen attention to detail to ensure accuracy in order processing.
• Display a customer-centric approach to service delivery.
• Prior experience in customer service is preferred but not mandatory.