Customer Service Representative Job in Mumbai at GLOBAL INDUSTRIES LIMITED

• Address inbound customer questions and concerns arriving via email and chat
• Own the entire interaction with that customer and provide total resolution for their needs
• Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes
• Investigate and resolve customer inquiries related to their orders or shipments
• Update systems and document all interactions with customers, associates, and partners'
• Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries

Requirements:

• Efficiently and professionally communicate with customers and assist them with their needs
• Strong email handling and active listening skills written communication and comprehension
• Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers
• Independent decision-making skills with the ability to handle and resolve complex issues
• Conversational, patient and confident demeanor with a positive attitude
• Ability to stay composed and objective with an angry customer, and de-escalate issues as needed
• Motivated to create and perpetuate a team environment in the workplace and among other associates
• Demonstrated ability to complete projects and assignments accurately in a fast-paced environment
• Ability to use Windows based systems, email and chat programs, and familiarity with CRM systems and practices