Customer Service Representative Job in Mumbai at JP Morgan Chase Bank

JP Morgan Chase Bank is hiring for the role of Customer Service Representative!

Responsibilities of the Candidates:

• Client Service: Provide exceptional Client Service and Query / Incident Management support to Markets Operations clients
• Case management: Handling client queries on JPMorgan Markets and other Digital Channels coming via multiple channels (Email, Phone, and Instant Messaging). Resolve client queries ranging from basic pre-authentication / login issues like Password reset, Token out of sync, Missing entitlements, etc to complex queries involving investigations in application configurations and customizations  
• L1 Application Support: Flexible and adaptable to learn multiple support models with the 250 plus applications that the JPMM CS (client support) team caters to
• Communication and Collaboration: Poses excellent written and communication skills. Clear communicator with the ability to resolve client incidents with first touch resolutions, and/or the ability to engage or properly route to L2 support if the client query is out of scope within the current role and be a liaison between clients and internal teams is a must. The following candidate must be able to wear multiple hats within this role.
• Prioritization: Seeking an individual who can prioritize client needs with precision, offer exceptional service, and is experienced at troubleshooting incident management queries. 
• Fast learner: willing and have the ability to learn on the job while performing the responsibilities and duties of the role. 
• Multi-tasking: Have a strong ability to multitask since the job requires various support models.
• Knowledge Management: Ability to identify knowledge gaps and raise these gaps with a suggestion or solution to the appropriate subject matter expert or upper management.  
• Transformation: Self-starter and capable of contributing to operating model projects to enhance client experience.

Requirements:

• Must support the current JPMM CS model of answering phone calls and email communications.
• Ability to learn in a fast-paced environment with rapidly changing technology, support models, and evolving portal enhancements.
• Provide technical support and resolution for applications hosted on the JP Morgan Markets portal, including Corporate Actions, Money Transfer, Trade Reporting, Settlement Exceptions, Transaction Execution, and Reporting.
• Provide support for information related to Transactions, Positions, Balances, P&L, and Exceptions.
• Experience of 5+ years with Client Service Operations. 2 years minimum of proven history in client service and/or incident management experience is required.