Customer Service Representative Job in Mumbai at Global Industrial

Global Industrial is hiring for the role of Customer Service Representative! 

Responsibilities of the Candidate:

• Assist customers with the intent of selling company products or services through phone, web, fax or mail communication
• Provide a basic level of customer support but refer more complex problems to other staff members
• Require an in-depth knowledge of products and services offered
• Prepare and follows up on customer quotes
• Provide pricing and availability of our product to customers
• Request and coordinate discounted prices on orders
• Maintain required call quality level
• Input all sales orders as a result of customer negotiations
• Sell additional product through suggestive selling techniques
• Perform other duties as assigned

Requirements:

• 2 + years sales or call center experience required
• Outstanding written and verbal communication skills
• Demonstrated high level of dependability
• Intermediate (or higher) proficiency in MS Word, Excel, Explorer and Outlook
• Ability to organize, prioritize, work in a fast-paced environment, attention to detail, handle multiple tasks and work under time constraints is required
• Basic math/spelling skills required
• Must be able to type a minimum of 30 wpm
• Proficient written and spoken French Language is a plus