Customer Service Representative Job at Wing Assistant

Wing Assistant is hiring for the role of Customer Service Representative!

Responsibilities of a Candidate:

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication 
• Ensure customer satisfaction in every interaction 
• Keep records of customer interactions, process and update customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers 

Requirements:

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP 
• Experience with word-processing software and spreadsheets (e.g., MS Office) 
• Knowledge of online calendars and scheduling (e.g., Google Calendar) 
• Proactive & confident with keen attention to details 
• Able to work on a graveyard shift