Customer Service Representative Job in Pune at Emerson

Emerson is hiring for the role of Customer Service Representative!

Responsibilities of the Candidate:

• Manage the customer account and the backlog of the region assigned.
• Ensure all orders are entered and managed accurately by ensuring correct product specification, agreed delivery, certification, and documentation requirements.
• Follow up with factories for the Order acknowledgment and verify OA for the correctness of intercompany price, delivery, and technical requirements.
• Prepare Sales Forecast for the Month and Quarter with 95% Accuracy and achieve the target.
• Handle all post-order disputes with effective cross-functional communication.
• Engage with factories in different world areas through effective achievement planning, identifying critical paths and reducing execution risk with focus on minimizing past due orders & achieving RDSL/ PDSL.
• Work with subject matter experts to respond to customer inquiries within 24 hours.
• Provide the Status and Periodic update of orders to customer/Sales Office (LBPs).
• Follow the critical issue path advised and raise to the manager for any undue delays experienced.
• Resolve post-order disputes from customers and collection of pending payments
• Coordinate the Inspection activities with factories and customers wherever applicable.
• Handle the complete Logistics activities coordinating with various collaborators such as freight forwards, brokers, and customers for the shipment of orders following the customer PO terms and Emerson process & procedures.
• Coordinate with the Freight Forwards through the Emerson assigned channel and plan the shipments.
• Manage the freight forwarder accounts and supervise the charges and payments.
• Provide notification & vital shipping documents to customers to clear cargo at the destination on time to avoid demurrages.
• Adhere to local and International Emerson trade compliance procedures in connection with all transactions.

Requirements:

• Minimum 2 to 3 years of experience in Logistics having exposure to Inbound, Outbound, and drop shipments, from different destinations of the world mainly from Europe, the US, India, and SEA Countries to the Middle East & Africa.
• Detailed knowledge of Incoterms, VAT Rules, and various payment terms such as LC.
• Experience in Oil & Gas / OEM / Valve or in any other similar Industry
• Ability to comprehend technical specifications.
• Strong customer support skills.
• Strong communication skills (written and verbal).

Preferred Qualifications that Set You Apart:

• Graduate in the Business related field or equivalent with a minimum of 3 to 5 years of proven experience in customer-facing role.
• Functional Knowledge in ERP Oracle is preferable.
• Expertise in developing application in Power BI Tools is an added advantage.
• Knowledge in JAFZA custom rules and import custom requirements in MEA Countries