Customer Service & Operations Delivery Analyst Job in Chennai at Natwest Group

Natwest is hiring for the role of Customer Service & Operations Delivery Analyst!

Responsibilities of the Candidate:

• Providing an analysis of performance against targets, identifying where improvements can be made
• Facilitating the development of new ideas and supporting the project management of your initiatives and change projects
• Understanding potential changes and translating these to business processes to establish the changes or improvements needed
• Planning and producing relevant policy related reports and MI and gathering and maintaining business critical MI to meet assurance and compliance objectives

Requirements:

• Good knowledge of process management and products relating to the business area
• An understanding of the customer product and service proposition
• An awareness of technology governance
• Experience in using business analysis tools and methodologies
• Knowledge of developing business and technical architectures
• Knowledge of SQL, Tableau and Java

As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.