Customer Service & Operations Cash Management Analyst Job in Chennai at Natwest Group

NatWest is hiring for the role of Customer Service & Operations Cash Management Analyst!

Responsibilities of the Candidate:

• Handle end-to-end workflow of the business banking mandates process, including checking mandate documentation and updating signatories.
• Respond to customer queries promptly and tactfully, ensuring adherence to SLAs.
• Engage with relevant stakeholders to ensure smooth process execution.
• Review and identify opportunities to automate or enhance processes for better customer and business experiences.
• Document process changes and updates, and maintain team-related MIS.
• Manage escalations and queries, supporting allocation and queue management effectively.
• Actively support the Team Manager in achieving business goals and fostering employee engagement.

Requirements:

• Experience: 2 to 3 years experience in the business banking mandates process.
• Technical Skills: Strong knowledge of MS Office and mandates & indemnities processes; familiarity with Back Office, CIQ, ISV, Oneklick, Unity, 2CP, and CES applications is advantageous.
• Certifications: CPB Skill Assessment, Level 1 certification is required.
• Flexibility: Ability to manage workload spikes and meet tight deadlines.
• Stakeholder Management: Strong skills in managing interactions with onshore stakeholders, internal auditors, support functions, and team leaders.
• Interpersonal Skills: Excellent relationship-building abilities to understand and address customer needs effectively.

As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.