Customer Service & Operations Analyst Job in Chennai at Natwest Group

NatWest Group is hiring for the role of Customer Service & Operations Analyst!

Responsibilities of the Candidate:

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced
• Maintaining a focus on improving our customer service and experiences

Requirements:

• Experience of analysing and using performance data
• Freshers, 2023 or 2024 graduates in B.com, BA, BBA, Bsc Non- IT, Mass Comm, Journalism
• The ability to convey information in a simple and understandable way
• An understanding of contact centre operations and performance metrics
• Microsoft Office skills, including PowerPoint, Excel and Word

As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.