Customer Service & Operations Analyst Job in Chennai at Natwest Group

Natwest Group is hiring for the role of Customer Service & Operations Analyst!

Responsibilities of the Candidate:

• Responding to queries from our customers or stakeholders within agreed timelines. We’ll look to you to deliver successful outcomes, by processing, authorizing, and investigating all transactions and accurately collecting the required information from customers or businesses.
• Supporting your management with work allocation, daily controls, and processes.
• Investigating queries and raising any issues with relevant parties without delay
• Delivering fit-for-purpose solutions to meet customer or stakeholder needs
• Capturing and collating MI and actively participating in initiatives to improve customer service, processes, and procedures
• Reviewing processing errors and customer complaints to identify trends and training needs

Requirements:

• We’re looking for someone with strong knowledge and experience in reconciliation and investigations. This will include an understanding of the industry and its customers.
• You’ll also be able to work well as part of a team and have the ability to communicate your knowledge to make improvements to processes and procedures.
• A thorough understanding of products, processes, and banking systems
• Awareness of changes in trends, policies, and regulations
• Strong time management skills and the ability to meet targets and business objectives

As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.