CUSTOMER SERVICE OFFICER Job at Finsware Analytics & Management

Key Responsibilities:

• Respond promptly to customer inquiries via various channels (phone, email, chat, social media, etc.).
• Address customer concerns, complaints, and feedback with empathy and understanding.
• Provide accurate and helpful information about our products/services and company policies.
• Investigate and troubleshoot customer issues to identify root causes and implement effective solutions.
• Collaborate with other departments (e.g., sales, technical support) to resolve complex or escalated issues.
• Ensure prompt and satisfactory resolution of customer complaints, striving to exceed customer expectations.
• Process customer orders, cancellations, and returns accurately and efficiently.
• Monitor order fulfillment and delivery to ensure timely completion.
• Build and maintain strong relationships with customers, fostering trust and loyalty.
• Follow up with customers to ensure their satisfaction and gather feedback for continuous improvement.
• Maintain accurate records of customer interactions and transactions.
• Generate regular reports on customer service metrics and performance.
• Stay up-to-date with product knowledge, industry trends, and best practices in customer service.
• Participate in training sessions and workshops to enhance customer service skills.
• Adhere to company standards and guidelines for customer service excellence.
• Implement quality assurance procedures to maintain service standards.

Requirements:

• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Empathetic and patient with a customer-centric approach.
• Ability to work well under pressure and handle challenging situations.
• Proficient in using customer support software and CRM systems.
• High attention to detail and organizational skills.
• Demonstrated ability to work effectively in a team environment.
• Flexibility to work in shifts, including weekends and holidays, as needed.

From literacy to music and art, each day at the Champions School is filled with activities that are both enriching and fun