Customer Service Officer Job in Chennai at Hindustan Unilever Limited (HUL)

HUL is hiring for the role of Customer Service Officer!

Responsibilities of the Candidate:

• Achieve sales targets through personal selling (visiting the market) and driving the distribution system
• Managing the distributor system in terms of both front-end and back-end infrastructure
• Systematically analyze, extract, and use MIS reports to identify possible gaps and opportunities to improve execution and performance in your respective geography
• Negotiate with distributors and develop his people on managing customers to obtain more business
• Cultivate and leverage relationships with trade to strengthen our market position. Further, use the same the generate and provide market feedback and reports to the branch office
• Analyze how to improve the competitive position in the market through improved customer service
• Monitor systematically the performance of the distributor and distributor's sales team and take corrective action (infrastructure gaps)

Requirements:

• Requires a Minimum Fulltime Graduation
• Minimum 2 years of Experience in Channel Sales
• Excellent in ROI Calculations & RS Distribution Management
• Should be well-versed in RS appointment & Sales Planning
• Conducting promotional activities & Execution
• Knowledge of MS Office particularly Excel
• Decent Communication in English and Local language is desired