Customer Service Manager Job at PNB HOUSING FINANCE

PNB Housing Finance is hiring for the role of Customer Service Manager!

Responsibility of the Candidate:

• Responsible to ensure end to end customer service handling, loan documentation & disbursement.
• Servicing of loan customers and resolution of queries as per pre-defined turnaround time.
• Processing of loan applications, data entry, conducting due diligence, ensure compliance of terms & conditions as per credit policy and lending guidelines.
• Support underwriters through timely resolution of raised queries and sharing of information requested.
• Disbursement of loans amount as per the decision of process.
• Handover disbursement cheque to channel partner/customer post fulfilling all sanction conditions, if any.
• Accurate creation of mortgage and dispatch of docket to centralized storage.
• Post disbursement related activities: receipt of title deed, creation of equitable mortgage & dispatch of post disbursement documents to centralized storage.
• Undertake custodianship of executed loan documents.
• Preparing & maintaining work related records and MIS.
• Timely resolution of audit queries.
• Any other work given by the manager from time to time

Requirements:

• Any Graduate / Post Graduate
• High energy professional.
• Technical & functional expertise
• Strong analytical skills and rich experience conceptualizing financial strategy