Customer Service Level Analyst Job in Hyderabad at Micron Technology

Micron is hiring for the role of Customer Service Level Analyst!

Responsibilities of the Candidate:

• Support teams within the Global Supply Chain and Sales Business Unit to manage service level monitoring.
• Capture action items from the CBR Scorecard Review and Customer Ranking Survey Sessions. Ensure customer feedback is actioned and internal metrics are adhered by the concerned teams within  GSC
• Regularly update IPP GSC Goals for the Global Supply Chain.
• Review, update, and communicate policies related to Demand Prioritization and Stated Lead Time (SLT).
• Administer and maintain the Tableau Dashboard for accurate data visualization and decision-making.
• Perform User Acceptance Testing for system improvements, enabling IT enhancements to the production environment.

Requirements:

• Proven experience in customer service or supply chain management.
• Strong analytical skills with a keen attention to detail.
• Excellent communication skills, both written and verbal.
• Collaborative team player with experience working with multi-functional teams.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with data analytics tools (Tableau, Power BI, SQL) is essential.
• Bachelors/Master’s in industrial engineering, or in analytics or Supply Chain/Operations
• APICS Certified will be an added advantage