Customer Service Executive Job at Dishtv India Limited

Key Responsibilities:

• Interact with customers via various communication channels (phone, email, chat, or social media) to provide prompt and accurate responses to their queries, requests, and concerns.
• Investigate and troubleshoot customer issues, complaints, or escalations, ensuring a satisfactory resolution within established guidelines and policies.
• Develop a deep understanding of the company's products or services to effectively address customer inquiries and provide accurate information.
• Assist customers with placing orders, tracking shipments, processing returns, and managing product exchanges, ensuring a seamless buying experience.
• Build and maintain strong customer relationships by providing personalized and attentive service, anticipating their needs, and offering appropriate solutions.
• Maintain accurate records of customer interactions, inquiries, and complaints, ensuring comprehensive documentation and timely reporting to the appropriate teams.

Qualifications and Requirements:

• Diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to adapt communication style to different customer preferences.
• Strong problem-solving skills and the ability to handle difficult or irate customers with professionalism and empathy.
• Proficiency in using customer service software, CRM systems, and other relevant tools.

Our innovative offerings, Multiple channel choices, Maximum HD content makes us the most sought after brand amongst consumers today. We also provide our customers wide-ranging line up of more than 575 channels and a host of services to make their entertainment experience par excellence.