Customer Service Executive Job in Gurgaon at IGT Solutions

About IGT SOLUTIONS

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 75 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.

Job Responsibility:

Handling inbound calls related to pre / post travel / product for Customers worldwide

Closure of customer queries/concerns via calls and chat process

Direct interaction with customers (domestic & international) with backend call monitoring.

Knowledge, Skills and Other Abilities:

• Communication: Good written and oral communication skills
• Education Qualification: Graduate /Travel Diploma/Post Graduate.
• Should have excellent verbal and written communication skills.
• Good analytical skills and interpersonal skills
• Proficient in MS Office, PowerPoint, Excel, Outlook etc.
• Any graduates can apply
• Should be open to work from office location

Educational & Essential Experience:

• Undergraduate/Graduate -In any Discipline
• Good communication skills
• Ability to handle difficult situations and concerns for customers on calls & chats
• Quick decision making and proactive skills would be an edge
• Flexible to handle calls for domestic and international clients both

Key Enablers:

• Confident, flexible with the ability to work in a fast paced and changing environment
• Open to work in a rotational shift schedule
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.