Customer Service Executive Job in Hyderabad at Firstsource Solutions Ltd.

Firstsource Solutions Limited is hiring for the role of Customer Service Executive!

Responsibilities of the Candidate:

• Revert to calls/ chats by the customer on a variety of issues
• The Agent will have to present and sell company services to current and potential customers
• Update and process information accurately into the system(s)
• Resolve customer problems in a timely manner
• Take ownership & delivery on customer commitments
• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
• Clear Communication during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
• Professional Focus demonstrates a high level of personal and professional integrity when dealing with customers as well as treating all customers with empathy, respect and consideration.

Requirements:

• Minimum SSC (10th) passed. B. Preferred work experience: Fresher/Experienced with a minimum of 1 year of experience in a BPO/related industry 
• Computer literate eg. Outlook, Word, Internet Explorer
• Typing skills: Process specific cut-offs
• Good written English communication ii. Behavioral:
• Professional & Courteous in mannerisms
• Ability to liaise with customers at all levels
• Ability to handle and resolve complex customer calls