Customer Service Executive Job in Bangalore at Tata Capital

Key Accountabilities:

Lead Generation:

• Generates lead for deals through interactions with DSE or through channel partners/open market

Customer Relationship Management:

• End to end customer relationship management including explaining product offerings and resolving sales queries
• Cross-selling product offerings to customers
• Educates customer with information to build their understanding of issues and capabilities
• Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management

• Maintaining relationship with assigned dealer

Deal Processing:

• Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
• Internal Stakeholder Management
• Interact with operations and credit team in order to ensure smooth processing of loan applications

Skills & Competencies

Functional Competencies

• Communication Skill
• Negotiation Skill
• Market/Industry Knowledge
• Analytical Skill
• Product Knowledge

Behavioural Competencies

• Execution Excellence
• Customer Centricity

As a trusted and customer-centric, one-stop financial services provider, Tata Capital caters to the diverse needs of retail, corporate and institutional customers, across various areas of business namely the Commercial Finance, Infrastructure Finance, Cleantech Finance, Wealth Management, Consumer Loans and distribution and marketing of Tata Cards. Tata Capital has over 500+ branches spanning all critical markets in India.