Customer Service Executive Job in Gurgaon at Allianz Technology India

Allianz is hiring for the role of Customer Service Executive!

Responsibilities of the Candidate:

• Efficiently and effectively review, resolve and respond to calls, inquiries and faxes generated to Claims
• Inquiry Associates via internal departments, and/or customers, within targeted timeframes, while maintaining confidentiality and strict adherence to business ethics.
• Required to attain performance objectives on a monthly basis.
• Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates;
• Complete callbacks to clients, providers in order to provide information and resolve customer service issues.
• Interpret policies and fully explain benefit coverage to customers regarding policies, benefits, and claim status.
• Process stop payments and re-issue cheques to ensure that the customer or provider receives the correct payment.
• Perform administrative tasks such as opening shortcut cases, printing out daily reports, sending forms, and updating deferral code status to ensure quality control.

Requirements:

• A minimum of 6-12 months of experience in a customer service-related function. 
• Ability to pay close attention to detail and multitask.
• Superb verbal communication skills, specifically the ability to communicate professionally and articulately via phone/email with clients and colleagues.
• Demonstrated ability to use initiative and independent judgment in solving customer problems.