Customer Service Executive Job in Hyderabad at OSI Systems

OSI Systems is hiring for the role of Customer Service Executive!

Responsibilities of the Candidate:

• Receive customers' requests by telephone, email or chat analyze requests, provide the information requested or ascertain who best can provide the information, and route the request to the proper person.
• Analyze transactions, correct records, and adjust errors.
  Searches company records under ZIP code, name, account number, etc., using Navision, hard copy documents, requisition information, etc. from the factory.
• Trace the status of orders through the Purchasing Department.
• Escalation management to resolve customer issues.
• Resolve customer questions related to orders, and take orders as needed.
• Maintain liaison with other departments for order completion.
• Create orders, mail information, and similar data to customers, as required.
• Respond to customers' requests via telephone or mail, electronic mail, or personal computer when necessary.
• Contact customers or technicians to ascertain clarifying information on orders.
• Prepare and forward preliminary paperwork to RMA Returns and Replacements on problem orders.

Requirements: 

•  Previous experience in a Customer Support Role
•  Excellent English communication skills (Written and Verbal). 
• Ability to multi-task, set priorities, and manage time effectively.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications:

• Minimum experience of 1- 3 years months of having worked in an International Call Center
• Excellent communication skills
• Prior international call center experience
• Should be able to handle calls, emails and chats
• 24/7 support (weekend working)
• Any Graduates